Just spent almost half an hour on the phone with Time Warner cable, trying to change service, after which we find that I have to go in person to the local TWC office for this. How odd.

Michael K Johnson November 13, 2012 10:05

I think I’m in the market for a cable modem…

Kevin Otte November 13, 2012 11:25

You are the third person this week to remark that it took significant amount of phone time (others in the 1hr+ category) to get something simple done with TWC. What ever happened to customer service?

Mitch Franklin November 17, 2012 14:41

Go for business class and they will come to your door the same day even if it means overtime pay.

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