I’m still not excited by the idea of Comcast taking over my cable service, but it looks like they aren’t making the agent take the fall for the corporate culture. The agent on this call did a lot of what we trained him and paid him — and thousands of other Retention agents — to do. Only time will tell whether they are serious about improving the culture.

Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do”

Joseph Pingenot July 23, 2014 15:47

Come on, +Google Fiber. Perferably to Holly Springs and Fuquay-Varina, too. :)

More competition is more better.

Imported from Google+ — content and formatting may not be reliable